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Art 1
The information in the programs are fixed and confirmed , they only can change in next circumstances
*when changes are clearly given thru e mail to the traveler before signing the contract
*if after the contract there was a written agreement with both party’s
*the travel agent have to change the route because of , landslide , strike etc , and have to change the program
Art 2
The client is obligated to take care for Visa’s and need to have a valid international passport, what is valid for at least 6 month after his travels. The passport also need to have minimum 2 empty pages for entree and exit stamps. He is responsible for the medical part , vaccinations and need to have a good heath before starting the trip. When the traveler gives us wrong information, concerning passport number , the traveler have to pay the extra cost to change all the documents , for sure in the Inca trail !
Art 3
This statement is valid as a contract
Art 4
The in the contract agreed price is fixed with all the services described in the program . The client have to read and sign for agree
Art 5
The price in the contract can be in EURO or DOLLAR
Art 6
Only when different agree in the reservation voucher , the cliënt have to pay 40% of the total amount in advance as deposit .The rest he have to pay 6 weeks before departure . If the client reserve 1 month before departure he have to pay the total amount directly. This only in packet and group tours .
Art 7
The client can give before departure his trip to an other person .This person have to agree our rules and have to sign a new contract .The client have to inform Peruplanet as soon as possible . The client and the new person have to pay al the costs that Peruplanet makes to make these changes like flight tickets /train tickets etc + the amount of the tour .
After reservation the trail its not possible to change date of departure, Name or Passport number ,there is no refund of trainticket. If the client cancel from reservation to 72 h before the trek the office the client have to pay 205 usd each person for cancelation on the trail 4 days and 185 usd each to cancel the 2 days incatrail , 72 h before departure there is 70% of the total amount to pay , 02 days ore on the trail there is no refund possible !The trekking is in an international group (between 4 and 16 persons in the group), any problem as strike, late departure are nor the responsibility of Peruplanet ,it is an adventures trek
Art 8
If the client ask to make changes in his program ,peru planet can ask extra money to make these changes
Art 9
-if before departere peruplanet have to change the program, or can not compleet a part of the tour ,than peruplanet need to inform the cliënt as soon as possible. Than the cliënt have the right to break with the contract if the client dont accept the changes . Peruplanet only can charge the cost they already made .
-The client need to inform peruplanet as soon as possible about his decision
-When the client accept the changes , than he have to sign a new contract ,with the additional changes added and the new price
- When the client don’t accept the changes , than peru planet and the client surch for an acceptable financial solution
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Art 9
If Peru planet BEFORE the tour starts , the tour cancel for special reason like war , nature disaster. Than Peru planet shall refund the money back to the cliënt, less the cost he already made to start on this trip. While on the tour , we have to cancel for the same reason , there is no refund possible .
Art 10
When there are circumstances on the tour that we have to change the program different than the contract , for any reason , like safety of the cliënt, strike of transport, We such for an alternative , to please the client . The extra cost for changing the program and continue the tour, are always for the cliënt
Art 11
The cliënt always have the right to break the contract parts of totally .When the traveler decide for any reason, to break the contract , he have o pay the cost peru planet made to organize his tour .
The cliënt is obligated to have a good travel insurance . The amount the client have to pay to break the contract can be maximal the total price of the booked tour .
Art 12
The travel agent is responsible for providing the tour reserved as in the contract with all the things disc rived in the Tour Also responsible for the services provided thru other agencies, but is not responsible for strakes , delay or natural disasters. In this casa we look for the best solution .
Art 13
The traveler is responsible for damage to hotels ,material provided to the client and have to pay the extra cost to repair again .
Art 14
The client is totally responsible for his own luggage or personal things . Peru planet never is responsible for theft in hotels or transport . The travel agent need to help the client to solve this problem .Peru planet is not responsible for accidents in busses or on the street .Travelers are obligated to have their own good travel insurance.
Art 15
Complains before the trip you need to report as soon as possible
If there are Complains during the client have to contact directly to the office of Peruplanet in Cusco at tel nr
0051 84 251145 0051 84 251145 .That peru planet is able to solve the problem as soon as possible
If the office didn’t solve the complain ,than the client have to fil in a form when he arrive in Cusco at the office ,so we can surch together for the best solution . Complains who are not written at the office in Cusco or thru e-mail during your tour , we don’t accept after the tour .
Art 16
The client declare that Peru Planet and his workers never can be put responsible for any damage of the human body or dead after participating adventures sports like mountain biking ,mountain climbing , trekking, buggy’s canyoning and rafting .Also any damage of the body afterwards or after the tour is not our responsibility.
Art 17
A reservation , only is confirmed after we received the obligated 40 % deposit |
