The information in the programs are fixed and confirmed, they only can change in next circumstances
*when changes are clearly given thru e mail to the traveler before signing the contract
*if after the contract there was a written agreement with both party’s
*the travel agent have to change the route because of, landslide , strike etc , and have to change the program
The client is obligated to take care for Visa’s and need to have a valid international passport, what is valid for at least 6 month after his travels. The passport also need to have minimum 2 empty pages for entree and exit stamps. He is responsible for the medical part , vaccinations and need to have a good health before starting the trip. When the traveler gives us wrong information, concerning passport number, for example in reservacion on incatrail/ the traveler have to pay the extra cost to change all the documents.
This statement is valid as a contract. Peru planet + Argentina planet + Bolivia planet are part of the Southamericaplanet group and have the same rules.
The in the contract agreed price is fixed with all the services described in the program. The client have to read and accept. After this, the form is valid as contract
The price in the contract can be in EURO or DOLLAR
The price in the contract is Fixed. The price only can change iff the price is in EURO and the exchangerate change more than 15 % from the moment of reservation till departure, there will be modification in the price
Only when different agree in the reservation voucher, the cliënt have to pay 40% of the total amount in advance as deposit .The rest he have to pay 6 weeks before departure. If the client reserve 1 month before departure he have to pay the total amount directly. This only in packet and group tours. In Incatrail reservations the client pay the other 60 % 1 or 2 days before departure on the trek in Cash USD at our office in Cusco
The client can give before departure his tour Packet to an other person. This person have to agree our rules and have to sign a new contract. The client have to inform Southamericaplanet as soon as possible if there are any changes. The client and the new person have to pay al the costs that Southamericaplanet makes to make these changes like flight tickets /train tickets etc + the ballans amount of the tour.
This is not possible for the Incatrail/ fight and traintickets. In those things its inpossible to change date of departure, Name or Passport number ,there is no refund of trainticket and trekking permits. If the client cancel from reservation to 14 days before the start of the trekking. The client have to pay 251 usd each person for cancelation on the trail 4 days and 210 usd each to cancel the 2 days incatrail, 14 days before departure or on the trail there is no refund possible ! The trekking is in an international group (between 4 and 16 persons in the group), any problem as strike, late departure are nor the responsibility of Peruplanet ,it is an adventures trek
If the client ask to make changes in his program,peru planet can ask extra money to make these changes
-if before departere Southamerica planet have to change the program, or can not compleet a part of the tour,than peruplanet need to inform the cliënt as soon as possible. Than the cliënt have the right to break with the contract if the client dont accept the changes. Peruplanet only can charge the cost they already made .
-The client need to inform Southamericaplanet as soon as possible about his decision
-When the client accept the changes , than he have to sign a new contract, with the additional changes added and the new price
- When the client don’t accept the changes , than peru planet and the client surch for an acceptable financial solution
If Southamerica planet BEFORE the tour starts, the tour cancel for special reason like war, nature disaster. Than Southamerica planet shall refund the money back to the cliënt, less the cost he already made to start on this trip. While on the tour , we have to cancel for the same reason, there is no refund possible .
When there are circumstances on the tour that we have to change the program different than the contract, for any reason, like safety of the cliënt, strike of transport. We surch for an alternative, to please the client. The extra cost for changing the program and continue the tour, are always for the cliënt
The cliënt always have the right to break the contract parts of totally. When the traveler decide for any reason, to break the contract, he have o pay the cost peru planet made to organize his tour .
The cliënt is obligated to have a good travel insurance.
The amount the client have to pay to break the contract can be maximal the total price of the booked tour.
The travel agent is responsible for providing the tour reserved as in the contract with all the things discived in the Tour. Also responsible for the services provided thru other agencies, but is not responsible for strikes, delay or natural disasters. In this casa we look for the best solution.
The traveler is responsible for damage to hotels, Material and tents during the trekking, material provided to the client and have to pay the extra cost to repair again.
The client is totally responsible for his own luggage or personal things . Peru planet never is responsible for theft in hotels or transport . The travel agent need to help the client to solve this problem .Peru planet is not responsible for accidents in busses or on the street. Travelers are obligated to have a good travel insurance before arriving to South america.
Complains before the trip you need to report as soon as possible
If there are Complains during the client have to contact directly to the office of Peruplanet in Cusco at tel nr 0051 84 251145.That Southamerica planet is able to solve the problem as soon as possible
If the office didn’t solve the complain ,than the client have to fil in a form when he arrive in Cusco at the office ,so we can surch together for the best solution . Complains who are not written at the office in Cusco or thru e-mail during your tour , we don’t accept after the tour .
The client declare that Southamerica Planet and his workers never can be put responsible for any damage of the human body or dead after participating adventures sports like mountain biking , mountain climbing, trekking, buggy’s canyoning and rafting. Also any damage of the body afterwards or after the tour is not our responsibility.
A reservation, only is confirmed after we received the obligated 40 % deposit
iff the client buy flights, local or internacional flights, in a tour or individuel, there is no refund of the flight, ones emited the tickets. The Airlines can charge some extra Fuelcharge before departure. Depending on the international oil market prices.
Annulation of packages and roundtrips from reservation till 56 days before departure cost 15% of the total amounth. Annulation between 56 and 42 days before departure cost 30% of the total amounth, from 42 to 28 days before departure cost 50%, from 28 to 14 days before departure cost 75% and from 14 to 7 days before departure wil cost 90% from the total amounth. Iff you cancel within 7 days before departure you will have to pay 100 % and there is no refund. so we advice you to take a good insurence. Ones flights, national or internacional flights are emited and we have the digital tickets, there is NO refund of the flights. For Incatrail are other rules look Art 7